FAQ
Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We specialize in high-quality, custom-designed tumblers. We offer a wide variety of themes, including popular anime and horror designs, as well as personalized options.
2. How do I place a custom order?
To place a custom order, simply select the "100% personalized tumbler" option on our website. You can then provide details on the design you'd like, including any specific images, colors, or themes.
3. How long does it take to create and ship an order?
Since each tumbler is handmade, our processing time can vary. Typically, it takes 3-5 business days to create your custom tumbler. Shipping times will vary depending on your location.
4. Do you ship internationally?
Yes, we ship our tumblers worldwide! Shipping costs and delivery times for international orders will be calculated at checkout.
5. What materials are your tumblers made of?
Our tumblers are made from durable, high-quality stainless steel, which is great for keeping your drinks hot or cold for hours. They also come with a secure lid to prevent spills.
6. How should I care for my tumbler?
To ensure your tumbler lasts for years, we recommend hand washing only. Avoid putting it in the dishwasher or soaking it for long periods.
7. Can I return or exchange a custom tumbler?
Due to the personalized nature of our products, we are unable to accept returns or exchanges on custom-made tumblers unless there is a defect or an error on our part. Please contact us if you have any issues with your order.
8. Do you offer bulk or wholesale pricing?
Yes! We are happy to discuss pricing for large orders for events, corporate gifts, or special occasions. Please contact us directly with your request.
9. What if my tumbler arrives damaged?
We take great care in packaging our products, but if your tumbler arrives damaged, please take a photo and contact us within 48 hours of delivery. We will work with you to resolve the issue.
10. How can I contact customer service?
You can reach our customer service team through the contact form on our website, or by emailing us directly at [your email address]. We aim to respond to all inquiries within 24-48 hours.